FAQs

1. What products does Beauty Exora offer?

Beauty Exora offers a curated range of beauty and health products designed to support skincare, wellness, and everyday self-care. Our goal is to provide high-quality products that help you look and feel your best.

2. Where do you ship?

We ship to customers across Europe, the United States, and other international locations. Shipping availability may vary depending on the destination.

3. How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery usually takes 7–15 business days, depending on your location.

4. How can I track my order?

Once your order has been shipped, you can track your package through our tracking page.

Track your order here:
https://p1pyft-cs.myshopify.com/apps/track123

5. Can I cancel my order?

Yes, orders can be canceled within 24 hours of placing the order. After this time, the order may already be processed or shipped and may not be eligible for cancellation.

6. What should I do if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and photos of the item. Our support team will help resolve the issue with a replacement or refund when applicable.

7. What is your return policy?

We offer a 30-day return policy for eligible items. To qualify for a return, the product must be unused and in its original packaging.

8. What payment methods do you accept?

We accept secure payment methods including credit cards, debit cards, and other payment options supported by Shopify’s secure checkout system.

9. How can I contact customer support?

If you need assistance or have any questions, please contact our support team.

Email: tutektomislav8@gmail.com
Address: Brdo Cirkvensko, Croatia

Our team usually responds within 24–48 business hours.

10. Is it safe to shop on your website?

Yes. Beauty Exora uses secure payment gateways and industry-standard security measures to protect your personal and payment information.